Testimonials
My boys have been swimming with Aqua Essence since they were infants and I am completely thrilled with the program. The skills they have acquired and their comfort level in the water is far superior to kids that have been taught else where! Thanks Rishona and all of your amazing instructors!!
Aqua Essence Policies
General Policies
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Days and pools may change due to unforeseeable circumstances.
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We do our best to ensure minimal instructor absences from our classes. In a situation where a substitute may not be found we reserve the right for your safety to cancel this class. We will make all attempts to reschedule a missed class that occurred as a result of our absence or make alternate arrangements (including but not limited to a refund or credit).
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We accept postdated cheques at time of registration. Please make cheques payable to Aqua Essence.
Refund Policy
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If classes have not yet started but we have slotted you into a class that has been confirmed you will be charged an administrative handling fee of $25.00.
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If you cancel classes between the 1st and 5th class you will receive a full refund, minus the $25 administrative fee and the amount for the classes that have already taken place or will take place within 24 hours of your cancelation (note: if you are cancelling on a Friday for a Sunday class you will be charged for that class).
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We do not give refunds after the 5th class. If you cancel prior to the 5th class you will receive a refund minus a $25.00 administration fee (per swimmer). If after the 5th class you are no longer able to keep your swimming commitment we will give you a credit towards the next immediate session minus a $25.00 administration fee (per swimmer).
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We do not do make-up classes for missed classes on the students behalf.
Privacy Policy
Aqua Essence is committed to protecting your online privacy while providing you with the most useful and enjoyable Web experience possible.
How we collect and use personal information
The only information required is your e-mail address to sign-up to our e-newsletter marketing program. With your approval, we occasionally will send e-mail to notify you about important changes to the site, new services, and special offers from us. If you would rather not receive these e-mail notifications, you can simply indicate that preference by unsubscribing in the email newsletter we send you. At the bottom of the email newsletter will be a link to unsubscribe which will automatically remove you from our database listing.
How we protect your personal information
In addition to using the most secure technology available, we work tirelessly to make sure that we use any information you provide us only in ways you have approved. We send you only the e-mail you have approved through our e-mail subscription sign-up page.
How we use "cookies"
As you probably know, "cookies" are small pieces of information that some Web sites store on your computer's hard drive when you visit them. Like many other Web sites, www.aquaessence.ca uses cookies to identify members so they don't have to enter a user ID and password upon each visit. Most Web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Even if you do not use cookies, you can still access all of the features on our site by logging in manually with each visit.
What we provide to third parties
Aqua Essence does not provide any third-party access to your personal information. This data reflects site usage patterns gathered during millions of customer visits to our Web site each month, but it does not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
Obtaining your consent
By using our Web site, you give www.aquaessence.ca permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. As a registered member, you give www.aquaessence.ca and our agents permission to send you e-mails related to the subscription e-mail services to which you subscribe.
If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
Aqua Essence welcomes your questions and comments about our privacy policy. Please send e-mail to office@aquaessence.ca.